The UPS Rewards Program ("Program") enables eligible UPS customers participating in the Program (each, a "Participant") to earn Points (as defined below) redeemable for Rewards (as defined below), as described in these UPS® Rewards Program Terms and Conditions and any Additional Terms as discussed herein (collectively, the "Terms").
The Program is being provided by United Parcel Service Oasis Supply Corporation ("UPS", "we", or "us") and will be administrated by a third party vendor. Customer support is available via email at UPSRewards@UPS.com for Program-related questions, or by calling 888-212-9764 for award-related questions. Customer Support is available Monday through Friday from 9:00 a.m. - 5:00 p.m. Eastern Time.
Please read these Terms carefully before accessing or using the Program. By accessing or using the Program, you agree to be bound by the Terms, as if you had actually signed them. If you do not agree to the terms and conditions set forth below, you may not use the Program.
You, an authorized representative of a Participant, acknowledge that clicking the "I Accept" button constitutes your signature and your acceptance of and agreement to the terms and conditions of the Program as set out in these Terms, on behalf of you and the Participant with which you are employed or represent. Your signature also constitutes your representation that you have authorization from your principal employer, the Participant, to participate in the Program. As used herein, "you" includes your guests, invitees, and any Authorized User (as defined below) of the Participant and any inactions or actions taken by you in connection with the Program will be attributed to the Participant.
Certain features of the Program may be governed by additional terms specific to those features of Program, including, but not limited to the below defined Eligible Services Terms (collectively, the "Additional Terms"). These Additional Terms between you and UPS are hereby incorporated into the Terms, and can be found conveniently at rewards.ups.com.
As described further herein, UPS may, in its sole discretion, make changes to the Terms and/or Additional Terms or otherwise terminate the Program by posting an updated version of the Terms at rewards.ups.com. By continuing to use the Program after we post any revision to the Terms, Participant (through its authorized user) accepts the new terms, conditions, limitations and requirements. The most current version of the Terms is available at rewards.ups.com and will supersede all previous versions.
UPS customers who are eligible, as described below, and finalize enrollment in the Program shall (i) become Participants, (b) be provided a Program account ("Rewards Account"), and (iii) be able to participate in the Program in accordance with these Terms.
The Program is free, and it is available to those UPS customers that (a) have a UPS shipping account in good standing, as determined by us, (b) have received an invitation from us to join the Program, and (c) meet the following eligibility requirements at the time of their enrollment:
For the avoidance of doubt, the following UPS customers, as determined by UPS in its sole discretion, will be ineligible for enrollment in the Program:
If UPS deems that a Participant is eligible, a Rewards Account will be created and connected to the Participant's UPS shipping account that was selected by UPS to join the Program. Any decisions regarding eligibility to participate in the Program shall be made by UPS in its sole discretion.
For purposes of these Terms, "Points" means the units awarded to a Participant under the Program that may be accumulated in the Participant's Rewards Account and redeemed in accordance with these Terms. Points have no monetary value, are not transferable, and cannot be exchanged for cash. There is no minimum revenue threshold before earning Points, and no cap applies to the number of Points that may be earned.
Participants may earn Points by purchasing "Eligible Services" using the Participant's UPS shipping account number. The Eligible Services will be set forth on the Eligible Services Terms, which we may be updated by posting an updated version of the Eligible Services Terms on rewards.ups.com.
Points may also be earned through the Participants completion of "Engagement Activities", which shall include surveys, promotional campaigns, and other non-transactional activities designated by UPS from time to time.
The number of Points awarded per dollar spent on Eligible Services or earned through Engagement Activities will vary depending on the type of service or activity. UPS will provide Participant with the applicable spend-to-Point conversion ratios. UPS reserves the right to revise the applicable Engagement Activities and Eligible Services and the conversation ratio from time to time in its sole discretion. The current conversion ratios for Eligible Services and Engagement Activities are as follows:
| Service | Points/$1 Spend | Value/Point |
|---|---|---|
| UPS® Ground Saver | 1 | $0.0015 |
| UPS® Ground Residential | 2 | $0.0015 |
| UPS® Ground Commercial | 2 | $0.0015 |
| UPS 3 Day Select® | 3 | $0.0015 |
| UPS 2nd Day Air® Services | 3 | $0.0015 |
| UPS Next Day Air® Services | 3 | $0.0015 |
| UPS Worldwide Expedited® | 4 | $0.0015 |
| UPS Worldwide Saver® | 4 | $0.0015 |
| UPS Worldwide Express® Services | 4 | $0.0015 |
| UPS® Worldwide Economy | 4 | $0.0015 |
| UPS Standard® to/from Mexico and to/from Canada | 4 | $0.0015 |
Fees and charges other than those associated with Engagement Activities and Engagement Services and transportation charges, including but not limited to accessorial charges and surcharges and costs incurred in connection products or services offered by UPS Supply Chain Solutions, UPS Capital, or any third party, are not eligible to earn Points, and purchases that are refunded are likewise ineligible.
Points will accumulate to the Participant's Rewards Account in accordance with the Participant's billing cycle. Participants should allow at least to two weeks after enrollment in the Program for initial points to be reflected in the Rewards Account. Points are awarded to the Participant's Rewards Account for its business use, and Points will not be earned on any transactions made by Authorized User's for their own individual use. For the avoidance of doubt, accumulated Points may only be used in connection with the UPS account number for which the Rewards Account was created and may not be used in connection with any other UPS account numbers maintained or used by the Participant. If Points are incorrectly awarded or redeemed in the sole and unlimited discretion of UPS, UPS reserves the right to deduct or withhold Points until the error is corrected.
For clarity, UPS may (except as prohibited by applicable law) change the manner of calculating Points at any time, without notice, and reserves the right, in its sole discretion, to suspend or terminate a Participant's participation in the Program at any time.
If Participant was enrolled in the prior UPS Rewards Program (the "Legacy Program") and had unused points accumulated under the Legacy Program at the time of termination of the Legacy Program that did not expire upon the termination of the Legacy Program, the unused points will automatically convert into Points under this Program at the same dollar value as such points held under the Legacy Program. For the avoidance of doubt, one dollar's worth of points in the Legacy Program shall equal one dollar's worth of Points in this Program. In addition, UPS will provide a one-time bonus credit equal to twenty-five percent (25%) of the total points earned by the Participant under the Legacy Program in calendar year 2023, which shall be added to the Participant's Rewards Account following the conversion.
For the avoidance of doubt, if a Participant redeemed any Legacy Program points between February 16, 2024 and April 16, 2024 (the "Redemption End Date"), inclusive of such beginning and ending dates, the balance of its Legacy Program points will not transfer to this Program, and the Participant will not be eligible for the bonus credit described above.
Points will expire twelve (12) months from the date on which they are earned. This expiration policy also applies to any Points transferred from the Legacy Program, and in such cases, the twelve-month period will begin on the date the Points are transferred into your Rewards Account.
Participants may redeem Points accumulated in their Rewards Account for merchandise or other rewards made available by UPS from time to time, subject to availability and in accordance with the redemption catalog available on rewards.ups.com or as designated on the platform provided by UPS ("Rewards"). UPS reserves the right, in its sole discretion, to modify the types of rewards offered, the number of Points required for redemption, or the availability of any particular reward at any time and without prior notice.
Rewards may be subject to additional terms and conditions imposed by the manufacturer, supplier, or vendor of such reward, and UPS shall not be liable for the performance or non-performance of such third parties.
If an Authorized User's employment or other affiliation with a Participant terminates for any reason, that Authorized User shall have no independent right or interest in the Participant's Points or Rewards Account. All Points are deemed to belong solely to the Participant and may only be redeemed through the Participant's Rewards Account in accordance with these Terms. All redemptions are final, and Points once redeemed cannot be refunded, reinstated, or exchanged for cash or credit.
The Participant and each Authorized User agrees that it will not:
Except as limited by applicable law, UPS may suspend or terminate a Participant's participation in the Program, including the ability to earn or redeem Points, at any time and without prior notice, in its sole discretion. Without limiting the foregoing, we may suspend or terminate Participant's Rewards Account or an Authorized User's participation in the Program in the event of a breach of these Terms, including a violation of the Restrictions section above. During any period of suspension, a Participant will be unable to earn or redeem Points until the Rewards Account is returned to good standing or the suspension is otherwise lifted.
UPS also reserves the right in its sole discretion, to terminate Participant's Rewards Account and remove Participant from the Program if such Participant has 0 Points in their Rewards Account and no Rewards Account activity for a continuous period of six (6) months.
In the event of any termination of a Participant's Rewards Account, any unused Points at the time of termination are automatically forfeited.
Authorized Users may opt out of the Program at any time on behalf of the Participant by providing notice to UPS via email at upsrewards@ups.com, and such opt-out will result in the termination of the Participant's participation in the Program and the forfeiture of any unused Points.
Participant must maintain accurate and complete information in connection with the Program and shall not provide UPS with any incomplete or inaccurate information. Participant must provide UPS with notice of any new Authorized User or updates to existing Authorized Users by emailing us at: upsrewards@ups.com.
UPS maintains the right to use third party service providers to completely or partly administer the Program or provide any services in relation thereto. You acknowledge and agree that third party providers are solely responsible for any services that they may provide to Participants.
You agree that UPS shall have the right to audit and review all activity arising out of and relating to the Program to confirm compliance with these Terms. Participant agrees to reasonably cooperate with UPS concerning any such verification or audit. In the event that any review or audit reveals that a Participant is in non-compliance with these Terms, as determined by UPS in its sole discretion, such Participant's continuing participation in any aspect of the Program may be suspended or terminated by UPS and any outstanding points and/or rewards may be forfeited as determined by UPS in its sole discretion.
Participant may authorize or invite any of Participant's employees, agents, consultants or service providers to access or use the Program (each, as an "Authorized User"). Each Authorized User must acknowledge and affirm that they are authorized to enroll in the Program by their Participant. Participant acknowledges and agrees that it is liable for all activity that any Authorized User performs. Participant agrees that it will hold UPS harmless for any activity performed by its Authorized Users.
UPS may terminate access of any Authorized User if we determine, in our sole discretion, that Participant or an Authorized User has violated these Terms or any other terms applicable to such Participant's or Authorized User's use of the Program. Additionally, if we believe that an Authorized User's action or failure to act presents a risk to Participant or UPS, we may, without prior notice, terminate such Authorized User.
As an Authorized User you acknowledge and agree to these Terms, and will access and use the Program only in accordance with the authority given to you by the Participant.
THE PROGRAM IS PROVIDED ON THE EXPRESS CONDITION THAT NEITHER UPS NOR ANY UPS OFFICER, EMPLOYEE OR DIRECTOR HAS ANY RESPONSIBILITY OR LIABILITY OF ANY NATURE FOR ANY EXPENSE, LOSS, INJURY OR OTHER CLAIM OR DAMAGE DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO THE PROGRAM. THE PROGRAM IS PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS AND UPS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
By participating in the Program, Participant agrees to release and hold harmless UPS, any parent, subsidiary, affiliate and related companies of UPS, and each of its and their respective officers, directors, employees, and agents (collectively the "Released Parties") from and against any losses, damages, rights, claim or cause of action of any kind arising, in whole or in part, directly or indirectly, out of participation in the Program or resulting directly or indirectly, from acceptance, possession, use, or misuse of any item given in connection with the Program, including without limitation personal injury, death, and/or property damage, as well as claims based on publicity rights, defamation, and/or invasion of privacy.
IN ADDITION TO OTHER APPLICABLE LIMITATIONS AND EXCLUSIONS IN THESE TERMS, IN NO EVENT WILL UPS OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES ("UPS PARTIES") BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM. UPS PARTIES' TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED $500. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR PARTICIPATION IN THE PROGRAM.
Claims against UPS must be made within strict time limits. All claims against UPS arising out of or related to the Program, including, but not limited to, demands for damages, refunds, Points, and any legal or equitable relief whatsoever, shall be extinguished unless the entity or person making the claim ("Claimant") (1) timely and completely complies with all applicable notice and claims periods set forth in the Terms, including as to claims for breach of contract or any other cause of action; and (2) pleads on the face of any complaint filed in court against UPS or states in its submission of its claim in arbitration against UPS, as the case may be, satisfaction and compliance with those notice and claims periods as a contractual condition precedent to recovery. Claimants may not deduct the amounts of pending claims from any amounts owed to UPS, and the Participant waives any and all rights, including any statutory or common law rights, to set off the amount of any claim against amounts owed to UPS.
Claimant and UPS agree that, except for disputes that qualify for state courts of limited jurisdiction (such as small claims, justice of the peace, magistrate court, and similar courts with monetary limits of less than $30,000 on their jurisdictions over civil disputes), any controversy or claim, whether at law or equity, arising out of or related to the Program, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not class-wide nor collective) binding arbitration.
Claimant and UPS further agree that the foregoing obligation to arbitrate disputes applies to claims brought by UPS against Claimant, regardless of whether Claimant has also brought a claim against UPS. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an "award." Arbitration provides for more limited discovery than in court, and is subject to limited review by courts. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in these Terms.
The arbitration shall be conducted by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules or, provided that you are an individual consumer and are using UPS's services for personal (not business) use, the Consumer Arbitration Rules (collectively referred to herein as the "AAA Rules"), and judgment on the award may be entered in any court of competent jurisdiction. The AAA Rules, including instructions for how to initiate arbitration, are available at adr.org. The arbitrator shall decide all issues of the case on the basis of the applicable law, not equity. If you initiate arbitration, you must serve UPS's registered agent for service of process, Corporation Service Company, which has locations in every state. Information also can be found on the website of your local Secretary of State. Any arbitration under this Agreement will take place on an individual basis; class, mass, consolidated or combined actions or arbitrations or proceeding as a private attorney general are not permitted. Claimant and UPS are each waiving the right to trial by jury. Claimant and UPS are further giving up the ability to participate in a class, mass, consolidated or combined action or arbitration.
Any arbitration will take place in the county where Claimant resides and will be determined by a single arbitrator. Solely with respect to a Claimant that does not reside in the United States, the arbitration will take place in Fulton County, Georgia.
The initial filing fee required of Claimant by the AAA Rules shall be paid by Claimant to the extent such fee does not exceed the amount of the fee required to commence a similar action in a court that otherwise would have jurisdiction. For all non-frivolous complaints, UPS will pay the amount of such fee in excess of that amount. The arbitrator will allocate the administrative costs and arbitral fees consistent with the applicable rules of the American Arbitration Association. Reasonable attorney's fees and expenses will be allocated or awarded only to the extent such allocation or award is available under applicable law.
All issues are for the arbitrator to decide, except that issues relating to the scope, application, and enforceability of the arbitration provision, issues relating to the interpretation or application of the provision guarantying access to state courts of limited jurisdiction for qualifying disputes, and issues relating to interpretation or application of the prohibition on participation in class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general, are all issues for a court to decide. The Federal Arbitration Act governs the interpretation and enforcement of this provision. This agreement to arbitrate shall survive termination of the Terms.
The arbitration demand must plead with particularity facts that demonstrate the dispute does not qualify for state courts of limited jurisdiction (such as small claims, justice of the peace, magistrate court, and similar courts with monetary limits of less than $30,000 on their jurisdictions over civil disputes).
Notwithstanding anything to the contrary in the AAA Rules, if any part of this arbitration provision is deemed invalid, illegal or unenforceable for any reason, this shall not affect the validity, legality or enforceability of the remainder of this arbitration provision, and the arbitrator shall have the authority to amend any provisions deemed invalid, illegal or unenforceable to the minimum extent necessary to make the same valid, legal and enforceable while preserving the intent of the parties as expressed in these Terms.
For all disputes concerning an amount less than fifteen thousand dollars ($15,000.00), the parties shall submit their arguments and evidence to the arbitrator in writing and the arbitrator shall make an award based only on the documents; no hearing will be held unless the arbitrator in his or her discretion, and upon request of a party, decides it is a necessity to require an in-person hearing. For a dispute governed by the AAA Consumer Arbitration Rules where the arbitrator issues an award in favor of Claimant, and concerning an award between fifteen thousand dollars ($15,000.00) and fifty thousand dollars ($50,000.00), inclusive, UPS shall refund Claimant's filing fee under the AAA Rules following conclusion of the arbitration, provided that Claimant agrees that both parties shall submit their arguments and evidence to the arbitrator in writing and that the arbitrator shall make an award based only on the documents, without a hearing being held. Notwithstanding this provision, the parties may agree to proceed with desk arbitration at any time.
All parties shall retain the right to seek adjudication in a state court of limited jurisdiction, such as small claims, justice of the peace, magistrate court, and similar courts with monetary limits of less than $30,000 on their jurisdiction over civil disputes, for individual disputes within the scope of such court's jurisdiction. If the claims asserted in any request or demand for arbitration could have been brought in such a court of limited jurisdiction, then either party may elect to require that the claims be heard in such court of limited jurisdiction, rather than in arbitration, by notifying the other party of that election in writing.
Claimant and UPS acknowledge and agree that pursuant to these Terms:
The arbitrator may award money or equitable relief in favor of only the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. Similarly, an arbitration award and any judgment confirming it apply only to that specific case; it cannot be used in any other case except to enforce the award itself. To reduce the time and expense of the arbitration, the arbitrator will not provide a statement of reasons for his or her award unless a brief explanation of the reasons is requested by one of the parties. Unless both Claimant and UPS agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative, private attorney general or class proceeding.
Notwithstanding anything to the contrary in the AAA Rules, UPS and Claimant agree that the filing of arbitration, the arbitration proceeding, any documents exchanged or produced during the arbitration proceeding, any briefs or other documents prepared for the arbitration, and the arbitral award shall all be kept fully confidential and shall not be disclosed to any other party, except to the extent necessary to enforce this arbitration provision, arbitral award or other rights of the parties, or as required by law or court order. This confidentiality provision does not foreclose the American Arbitration Association from reporting certain consumer arbitration case information as required by state law.
By enrolling in this Program, you are agreeing to receiving transactional and marketing messages (via email, voice call, or text message (SMS)) related to the Program from UPS, our affiliates, and our third party service providers. To unenroll from transactional and/or marketing emails, Participants must unenroll from the Program. Should you provide a phone number for which you are not the subscriber, you understand and agree that you will indemnify us for any and all costs and expenses incurred as a result of us trying to contact at that number. Costs and expenses include reasonable attorney's fees. We may monitor and record communications for training and quality assurance purposes.
Participant may not assign or transfer these Terms or obligations or rights hereunder, by operation of law or otherwise, without UPS's prior written consent. Any attempt by Participant to assign or transfer these Terms, without such consent, will be null. UPS may freely assign or transfer these Terms, including its rights and obligations hereunder, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
These Terms constitute the entire agreement with respect to the Program and supersedes any prior or contemporaneous understandings, representations, statements, or agreements, written or oral, with respect to the Program. No amendment to, modification of, or waiver of any provision of, these Terms will be binding on UPS without UPS's written consent.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of UPS. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.